Obtaining information on the amount due:
- in any outlet/branch of the Bank;
- over the phone of the Client Support Service +7 (495) 728-77-88;
- by E-mail/ SMS if the client has access to these services.
Means of repayment:
- Via cash terminals with the "cash-in" functions (banking self-service terminals) with the help of a credit card with repaid indebtedness.
- With the help of the "Internet Bank-Client" system.
- From an account in another bank several days before the date of the payment writing-off according to the repayment schedule (the other Bank may charge the commission for money transfer).
- Via "Mail of Russia" (at least 10 calendar days before the date of the payment writing-off).
- In outlets/branches of the Bank of Moscow:
— via the cash department against submission of the passport of the citizen of the Russian Federation.
— via an economist against submission of the passport of the citizen of the Russian Federation and any bank card issued by OAO Bank of Moscow (cash-free transactions).
- At provision of access to the service on automated repayment from available debit card (for the Moscow Region clients only).
Should it be necessary, a third person may repay the credit against submission of:
- passport of a citizen of the Russian Federation (of the person who pays),
- paying details (No. of the Holder’s card),
- notarized power of attorney (while executing currency operations).
All questions connected with the use of a bank card can be clarified by round-the-clock phone number (495) 728-77-88.
We remind you that in the event of failure to perform under the obligations set forth in the Rules of issuance and use of credit cards, penalties are accrued daily, and the Bank is entitled to block a credit card.
Methods of credit repayment (PDF)
