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Loan Service



Advice on all mortgage matters

(495) 925-80-00 — Moscow

8-800-200-23-26 — other regions
toll-free call

To order a call
  • All loan payments are equal, except the last payment.
  • The last payment differs from a monthly payment and is made not later than the date established by the loan agreement.
  • Information of the last payment amount must be specified in the borrower service department before the last payment is made to repay the loan debt.
  • If the installment repayment date falls on a day-off / holiday, the repayment date shall be the first business day following the day-off / holiday (the debt amount (including including) is calculated and repaid for the first business day following the day-off / holiday).
  • If a month of loan repayment has no date that corresponds to the repayment date, the repayment date shall be the last date of the month.

Loan Repayment Methods


Via ATMs supporting cash-in functions (payment kiosks)

With a bank card issued by OAO Bank of Moscow.

Loan currency — RUR, USD, EUR.

Transfer time — instantly.

You can reload the card via cash accepting ATMs. When receiving the loan, you applied for a card in the loan currency. When replenishing funds in the currency other than the loan currency, they are converted at the Bank’s foreign currency selling rate.


Via Internet Bank – Client system

Loan currency — RUR, USD, EUR, CHF, JPY.

Transfer time — several minutes (in most cases).

You can manage your accounts and cards via the Internet. You can repay the loan by transferring funds between your accounts, in particular, by converting funds in another currency without visiting the Bank’s department. You may connect this service in any Bank’s department (except cash offices and mini departments) after prior registration at the Bank’s web site.


From account in another bank

For several days before the date the payment is charged according to the repayment schedule.

Loan currency — RUR, USD, EUR, CHF, JPY.

Transfer time
We recommend you issuing the external transfer order at least one week prior to the repayment date.

You can manage your accounts and cards via the Internet. You can repay the loan by transferring funds between your accounts, in particular, by converting funds in another currency without visiting the Bank’s department. You may connect this service in any Bank’s department (except cash offices and mini departments) after prior registration at the Bank’s web site.


In departments / subsidiaries of OAO Bank of Moscow

Several days before the date the payment is charged according to the repayment schedule.

Loan currency — RUR, USD, EUR, CHF, JPY.

Transfer time — instantly.

You should place funds on your instant access deposits in the loan currency in any operations office of the Bank. To do that, you will need your regular passport, a plastic card issued by the Bank, and the amount of funds of your payment. To repay the loan, you need to place funds on your instant access deposit in the loan currency.


Service Description

After receiving a mortgage loan, you may use this service to control mortgage repayment by receiving movement on account data in the text message format.

Every month a Borrower receives a text notice sent to the number of mobile phone specified in the course of registration and providing the following information:

— repayment amount and date, and in case of debt for the previous period — outstanding debt amount (it is generated and sent to a customer 2 days prior the planned repayment date);

— actual debiting of the debt from the Borrower’s account to be repaid and amount of debiting funds to repay the loan debt (it is generated and sent to the Borrower the next day after the repayment date);

— whether it is necessary to repay any outstanding debt stating the outstanding debt amount.

The service is supported in any point of the world included in the coverage by your mobile carrier.

Connection Procedure

1. It is necessary to be a customer of a cellular network (for customers of Moscow Region — such carriers as MTS, Beeline, MegaFon-Moscow, Skylink-Moscow, for customers of regional branches — such carriers as MTS, Beeline, MegaFon North-West, MegaFon Volga Region, MegaFon Northern Caucasus, MegaFon Ural, MegaFon Centre, MegaFon Siberia, MegaFon Far East, Baikalvestcom, Uralsvyazinform, NCC, Skylink-Ekaterinburg, SMARTS, Volgograd-GSM, Astrakhan-GSM, Sotovaya Svyaz Motiv, Yeniseitelecom, Delta-Telecom).

2. Apply to any department / branch of the Bank of Moscow, provide an identity document and bank cards issued by the Bank of Moscow for your name.

Department of mortgage loans

Olga Konovalova:
konovalova_oa@mmbank.ru, tel. ext. 20514

Elena M. Guseva:
guseva_em@mmbank.ru, tel. ext. 20527

Svetlana Vastistova:
vastistova_sa@mmbank.ru, tel. ext. 20525

Common address of the department: ipoteka-service@mmbank.ru

Business Hours
from Monday to Thursday 9:00 − 18:00
on Friday 9:00 − 16:45
Saturday and Sunday are weekends

 




Attention! Any documents submitted to the Bank must be completed in Russian.
The texts of documents/forms in Russian can be found on our Russian version website.