24 hours a day, 7 days a week competent banking service provision by the single round-the-clock telephone +7 (495) 925-80-00:
- Professional consulting on banking products, services, tariffs.
- Consulting on the issues of mortgage, loan provision to individuals and loan provision to medium and small businesses.
- General information on the Bank of Moscow, details, addresses, contact phone numbers.
- Interest rates on rouble and foreign currency deposits made by individuals.
- Rates of purchase and sale of foreign currencies in Moscow.
- Rates of the Bank of Russia and MICEX for various types of foreign currencies and other useful information.
- Current state of the account.
- The last money flow on the account.
- Information on the credit decision taken.
- Connection with an employee of the Bank.
Professional servicing of bank card holders by the single round-the-clock telephone +7 (495) 728-77-88:
- Card blocking due to theft, loss, unauthorized use, withdrawal by a cash terminal.
- Information on a minimum payment on the credit card.
- Looking through transaction on all types of cards belonging to cards of payment systems Visa and Master Card.
- Calculation of the total sum of indebtedness on the credit card.
- Unblocking of the card blocked due to three-time incorrect PIN-code dialling / withdrawn by a cash terminal.
- Connection to automatic service in order to receive information on the balance on the card.
- Information of the issue or reissue of the card.
- Provision of information on cash terminals (money availability, operability).
- Consulting services for holders pursuant to terms and tariffs of the use of plastic cards.
Consulting on the issues pertaining to work in the Bank Client system, the Web Banking, Automatic telephone bank system (account management by phone) by the single telephone number +7 (495) 745-79-69:
- How to join the service, which programmes are required to be installed.
- Emergency blocking of access to the Web Banking.
- How to use the programme, change of keys.
