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10 security rules for using Bank of Moscow products and services

Dear Clients,

Banking products and services are a convenient and modern tool for storing and using your money. At the same time, you need to know how to use this tool properly. The Bank of Moscow offers its clients some simple security rules.

Bank cards and ATMs

1. A PIN-code is created automatically and constitutes confidential information intended for you alone. When you receive your Bank of Moscow card and envelope containing your PIN-code, please make sure that the envelope is sealed.

In communications with clients, Bank staff never ask for their PIN-codes or the CVV-code. Nor is the PIN-code required when ordering goods and services by Internet or telephone.

The Bank never asks for personal information (card PIN-code, account number, card number, passport series and number) by e-mail or mobile telephone.

2. Never give your PIN-code to anyone else. Never write your PIN-code on your card. Just try to remember this information.

3. Before using an ATM, inspect it for additional devices not integral to its structure and placed where the PIN-code is entered and the card accepted (such as an extra plat on top of the keyboard). If you have any doubts, please contact the Bank.

Do not use any device requiring you to enter your PIN-code in order to enter the premises where the ATM is located.

4. If you make regular use of your card to make payments via the Internet, join the security programmes with 3D Secure.

5. Take care when using your cards abroad:

when you visit high-risk countries, the Bank recommends that you do not use your cards for making retail payments unless absolutely necessary. In addition, it is recommended that you withdraw cash from the card at ATMs or cash dispensers located inside banks.

The high-risk countries include a number of the states of Asia and the Pacific region (Afghanistan, Pakistan, Malaysia, Thailand, the Philippines, Singapore), Central and South America (Cuba, Mexico, Brazil, Argentina, Peru, Chile, Venezuela), the Middle East (Iraq, Iran, Syria, Israel) and Europe (Albania, Andorra, Ukraine).

If your card is lost or stolen or you suspect that your PIN-code has become known to someone else, notify the Client Support Service for Bank of Moscow card holders as soon as possible on tel: +7 (495) 728-77-88 or 8-800-200-23-26 (freephone within Russia) and ask for your card to be blocked. Then confirm your request at any Bank of Moscow office. Remember that, if the card is not blocked promptly, the Bank is not liable for operations performed using your card.


6. Restrict access to the computer and the USB-token; keep your password to the digital signature code in secret.

7. Only insert the USB-token into the computer when you are working with the Bank.

8. Do not allow remote computer control of the computer used for sending documents to the Bank.

9. Use only licensed software.

10. Use and keep your anti-virus software up-to-date.

If you receive a suspicious letter or call or notice and operation you have not performed yourself, and also if you suspect that other people might have access to your computer or USB-token, immediately contact the Bank of Moscow Information Service on tel: +7 (495) 925-80-00 or 8-800-200-23-26 (freephone within Russia).